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Frequently Asked Questions
Where are you located?
Why did you chose this location?
Will you come to my house?
Is it better to drop my computer off?
- Yes, it is usually less expensive to drop your computer off. While there are some
problems that require us to come on site to your home, normal PC repairs and
upgrades can be done in our shop and save you money.
If you have a computer that is full of viruses and you want it restored to the
condition it was in when you bought it, you would cut your bill in half by bringing
it in to our shop. For example, we would have to format your hard drive. While typing
the commands to start the format only take a minute, the format itself can take up to an hour.
If we are doing the job in our shop, you are only charged 1 minute for the format. If we are
at your home, you get charged 1 hour. In the shop, we are free to work on other computers
until your format is complete. At your home, we can only twiddle our thumbs and wait the
hour until the format is complete. Unfortunately, this is wasted time and must be paid
for.
What should I bring when I drop off my computer?
Can I call first and talk to someone about my computer?
How much is a house call?
Why do you charge more to come to my business?
Why should I use your company over other companies?
I need to create an IT dept. at my company. How much can you do?
How do I know you are qualified?
Do you charge for an onsite analysis?
Is my home office considered a business or home user?
Why are your computers better than Dell or other mass marketers?
What kind of guarantee do you offer?
How long does it take to repair a computer?
How come it seems there is never a PC technician at the shop?
How can I speak to the technician?
Why is my computer slow?
Why is my Internet slow?
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