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Frequently Asked Questions
Where are you located?
Why did you chose this location?
Will you come to my house?
Is it better to drop my computer off?
What should I bring when I drop off my computer?
Can I call first and talk to someone about my computer?
How much is a house call?
Why do you charge more to come to my business?
Why should I use your company over other companies?
- We charge the lowest prices. Because our overhead is next to nothing, we can
afford to pass the savings on to our customers.
- Our technicians are highly qualified. All work is performed by a technician who
is certified by Microsoft and holds an A+ Certification. The A+ Certification is a
2 part exam that tests knowledge on computer hardware and computer operating systems.
When you have someone working on your computer who has been certified by Microsoft and A+, you
have a certified Computer Expert working for you.
- We fix other computer tech's mistakes. That's right. We've had computers
brought in by customers who said they used other technicians in our area and
they were still having the same problem. We have been appalled at some of the
negligent errors we have found, and after fixing the "other company's" mistakes,
the problems are fixed for good.
- Mark Faris, owner and founder, personally supervises or completes the work himself.
Mark created an IT Department for a corporation from the ground up and successfully
managed the IT deparment for 7 years. Mark has all the certifications above and has a B.B.S. in Computer Science.
I need to create an IT dept. at my company. How much can you do?
How do I know you are qualified?
Do you charge for an onsite analysis?
Is my home office considered a business or home user?
Why are your computers better than Dell or other mass marketers?
What kind of guarantee do you offer?
How long does it take to repair a computer?
How come it seems there is never a PC technician at the shop?
How can I speak to the technician?
Why is my computer slow?
Why is my Internet slow?
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